Managing Repairs

Repairs are the scheduled or the unscheduled maintenance work performed on an asset. A repair details the reason, schedule, action taken, assigned technician and priority of the repair.

On the Repairs tab, you can view the list of repairs created for a work order. You can also add new repairs, view task list if any created for the repair, delete a repair, and change the existing repairs status.

Note: When work order is created on asset which is having pending repair, then pending repair is added automatically as a repair in the work order.

Adding a Repair to Work Order

With required permission, you can add a repair to the work order

Tip

To view the Add a Repair dialog box, click the Add Repair link.

To add a repair to the work order

1.    On the Maintenance module, search and view the work order.

2.    Click the Repairs tab.

The Repair List page opens.

3.    Click the Add New Repair link.

The Add a Repair dialog box opens.

4.    Optionally, in the Maintenance Item Past Due list, select the preventive maintenance that is past due. The Maintenance Item Past Due list is displayed only when the asset has any past due preventative maintenance activity associated to it.

5.    Optionally, in the Scheduled Action Past Due list, select the scheduled action that is past due. The Scheduled Action Past Due list is displayed only when the asset has any past due scheduled action associated to it.

6.    In the Repair Reason list, select the reason for asset repair.

7.    The Repair Schedule list displays schedule assigned to the repair reason by default. Optionally, click to select a different repair schedule.

8.    Optionally, select the Is Billable? check box if you want to charge for the repair.

9.    Perform the following to select the task to be performed under the repair:

  1. Click the Action search filter to display and select the repair action.

  2. Click the Group search filter to display and select the repair group.

  3. Click the Component search filter to display and select the repair component.

Note:

·       You can click Clear Filters to clear the values selected in the Action, Group, and Component search filters.

·       To browse through the list, use the arrows at the bottom of the panel.

·       If a repair code (Action-Group-Component) is not available in the Add a Repair dialog box, with required permission, you can add it from the Setup menu > Maintenance > Repair Codes.

10.  Optionally, in the Assign a Technician list, select a technician to work on the repair.

11.  Optionally, in the Shift list, select the shift of the technician to work on the repair.

12.  Optionally, in the Priority list, select the level of priority to complete the repair.

13.  The Maintenance Shop list displays the default maintenance shop assigned to the asset for repair. Optionally, click the list to select a different maintenance shop.

14.  Optionally, in the Time Standard list, select the labor standard value in hours for the repair.

15.  Optionally, in the Hours field, type the time required to complete repair. The value in the Hours field is based on the Time Standard selection.

Note:

  • The Hours filed is enabled only when the Time Standard option selected.

  • The Time Standard list is enabled only when you have Repair Time Standard Edit permission. For details, see Managing Roles.

  • The Time Standard consists of the following:

  • Labor Standard : The typical amount of time in which the repair of a particular class of the assets should be completed. If the Labor Standard is selected, the time which is defined in the Labor Standard to complete the particular repair is populated in the Hours field.

  • If there are multiple labor standard hours defined for a repair, and if the Labor Standard is selected as Time Standard, then the Hours field will be set to blank, by default. You can select the labor standard hours from the Hours list.

  • Click the Add Labor Standard link, if you want to configure Labor Standard for the particular repair. For Labor Standard details, see Configuring Labor Standard Settings.

  • Average Labor Time : The time calculated as per the grouping of the repairs of the assets such as Class or Year, Make or Model. If the Average Labor Time is selected, the calculated average time to complete the particular repair is populated in the Hours field. In this case, the Hours is non-editable field.

  • Manual : The time provided by the user. If the Manual is selected, the type the time to complete the particular repair in the Hours field.

  • For pending repair, if Labor Standard is defined for the repair, the defined value of the Labor Standard will be used. If the Labor Standard is not defined for the repair, then system will check if Average Labor Time setting is enabled and calculate the average time. If Labor Standard is not defined, and Average Labor Time is disabled, then the Time Standard and Hours are set to null.

16.  Optionally, in the Estimated Start Date field, type the start date of the repair in the MM/DD/YY or select the date from the calendar and time from the clock.

17.  Optionally, in the Estimated Hours field, type the time required to complete repair.

18.  Click one of the following:

o      Save to save the information and close the dialog box.

o      Save & New to save the information and add another record.

o      Cancel to disregard any changes and close the dialog box.

Note:

  • When you click Save or Save and New, the system validates the repair with the values configured in Warning for Possible Comeback Repair Settings. It matches Repair Level to Compare value and looks back for completed repairs from Date In until Number of Days to Review. If there’s a match, a pop-up message alerting of a repeat repair is displayed when adding or editing a repair.

  •  The pop-up message is also displayed for repairs added for Labor, Sublet and Parts.

 

Viewing Task List Associated with a Repair

A task list created and managed in the Manage Task List section contains instructions for the technicians to work on a repair. A task list created for a specific association type of asset, repair type, and organization gets associated with a repair when a similar repair is added to a work order from the Repairs tab.

Tip

To view the View Task dialog box, click the View Task link.

To view task list associated with a repair

1.    On the Maintenance module, search and view the work order.

2.    Click the Repairs tab.

3.    Click View Task List next to a repair.

The View Task dialog box opens displaying the following information:

o      Tasks listed under the repair

o      Instructions to be performed for each task

o      Results and comments marked by the technician who worked on the repair from the Technician Workstation (TWS) portal

Note: You can click Hide Instructions or Show Instructions to hide or display the Instructions column respectively.

Editing a Repair

You can edit a repair to modify or update the repair details.

To edit a repair

1.    On the Maintenance module, search and view the work order.

2.    Click the Repairs tab.

3.    Click Edit next to the repair you want to edit.

4.    In the Edit Repair dialog box, make the changes as desired.

5.    Click one of the following:

o      Save to save the information and close the dialog box.

o      Cancel to disregard any changes and close the dialog box.

Note:

·       In the Edit Repair dialog box, you can click Complete Repair to close an open repair and click Re-Open to start a closed repair. For a meter replacement repair, once you complete the repair, you cannot delete it, and also you cannot reopen it again.

·       If a technician has started work on a repair from the Technician Workstation (TWS) portal, you cannot mark the repair as complete in FASTER Web. A warning message notifying that the technicians are currently logged into this repair and that you need to log off and try again is displayed. The technician must close or complete the repair from the Technician Workstation (TWS) to complete the repair in FASTER Web.

Changing the Repair Status to Pending

You can change the status of a newly added repair to Pending if you do not want to complete the repair in the current work order. When you create a new work order for the asset, the pending repairs of the asset automatically adds to the new work order.

To change a repair status to pending

1.    On the Maintenance module, search and view the work order.

2.    Click the Repairs tab.

3.    Click the Edit link next to the repair.

4.    In the Edit Repair dialog box, click the Pending link.

5.    In the Pending Repair dialog box, click one of the following:

o      Yes, Change this repair to Pending to change the repair status to Pending.

o      No, Cancel to close the dialog box.

Deleting a Repair

A repair can be deleted only if it is just created and not yet picked up by a technician in the Technician Workstation (TWS). The technician must first mark the repair as Closed in the Technician Workstation (TWS) portal to delete the repair in FASTER Web.

To delete a repair from the work order

1.    On the Maintenance module, search and view the work order.

2.    Click the Repairs tab.

3.    Click Edit next to the repair you want to delete.

4.    In the Edit Repair dialog box, click Delete.

5.    In the Delete Repair dialog box, click one of the following:

o      Yes, Delete Repair to confirm the deletion.

o      Cancel to close the dialog box.

Adding a Repair Note

You can add a repair note for any special needs or attention to be taken on the repair as a reminder.

Note:

·       When you change the repair status of an asset to Pending, the pending repair along with the repair note automatically adds to any new work order created for that asset.

·       The notes for a pending repair display the service request comment provided by the Customer Portal user.
To add a repair note
  1. Click next to a repair in the Repairs tab.
  2. Click the Add New Note link.

The Add Repair Note dialog box opens.

3.    In the Subject and the Repair Note boxes, type the subject and the details of the note, respectively.

Required fields are marked with a red *.

4.    When finished, click one of the following:

o      Save to save the information and close the dialog box.

o      Save & New to save the information and add another record.

o      Cancel to disregard any changes and close the dialog box.

Note: After you add a note to a repair, the notes icon is displayed in the Repairs tab.
 

Managing Meter Replacement Repair

You can add a repair for meter replacement. You can also edit and delete the repair, but cannot reopen it.

For more information, refer to Managing Meter Replacement Repair.

 

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